Terms of Service

Agreement

These Terms of Service ("Terms") govern your access to and use of CustomersEdge (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Accounts

• You must provide accurate information and keep your account credentials secure.
• You are responsible for activity that occurs under your account.
• You must be at least 13 years old (or the age of digital consent in your jurisdiction) to use the Service.
• Each customer account receives a permanent 8-digit Member ID that identifies you across participating businesses.

Acceptable Use

You agree not to:

• Post unlawful, harassing, fraudulent, or misleading content.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Impersonate another person or business, or misrepresent your affiliation.
• Use the Service to send spam or unsolicited communications.

Participation Content

You retain ownership of ideas, feedback, appreciation, and other content you submit ("Participation Content"). You grant CustomersEdge a worldwide, non-exclusive, royalty-free license to host, display, and share your Participation Content with the businesses and audiences you direct it to, and to operate and improve the Service. You are responsible for the legality of what you post.

Business Accounts & Subscriptions

• Paid business plans are billed on a recurring basis through our payment processor (Stripe) until canceled.
• You may pause, change, or cancel your plan from your account at any time. Cancellations take effect at the end of the current billing period unless stated otherwise.
• Fees are non-refundable except where required by law.
• Businesses are responsible for the accuracy of their public profile and for honoring any rewards, offers, or drawings they publish through the Service.

Rewards & Drawings

Any appreciation, rewards, drawings, or promotions offered through the Service are between the participating business and the customer. CustomersEdge is not the sponsor of business-run promotions and makes no guarantee of any specific outcome. Businesses are responsible for complying with applicable laws in the jurisdictions where they operate.

Termination

You may delete your account at any time from your profile. We may suspend or terminate accounts that violate these Terms or that pose a risk to other users, businesses, or the Service. On termination, your right to access the Service ends, though some information may be retained as described in our Privacy Policy.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

Limitation of Liability

To the maximum extent permitted by law, CustomersEdge and its owners, employees, and contributors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from your use of the Service.

Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected in the "Last updated" date above and, where appropriate, communicated to you in-product or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Reach us through our Contact page.