Question 1

What is CustomersEdge?

Accepted Answer

CustomersEdge is a community of businesses committed to delivering better customer experiences. Instead of chasing public ratings, member businesses continually ask, "How can we do better?" — and customers get a private, constructive place to be heard, valued, and rewarded for helping shape the businesses they support.

Question 2

Why should I join?

Accepted Answer

You get more than points or discounts. You can share ideas, offer honest feedback, take part in opportunities from businesses you care about, be recognized for your contributions, and unlock offers and benefits from participating businesses — all in one place.

Question 3

Is CustomersEdge free?

Accepted Answer

Yes. Joining is free for customers. There are no membership fees, subscriptions, or hidden costs.

Question 4

How am I valued for taking part?

Accepted Answer

Each business decides how to thank its customers. That can include personal messages, offers, exclusive opportunities, recognition programs, prize promotions, and other benefits designed to build a stronger ongoing relationship.

Question 5

How do offers and rewards work?

Accepted Answer

Every business runs its own program. Benefits may include discounts, special offers, prize drawings, recognition, or exclusive opportunities. Depending on the program, taking part, making purchases, or a combination of both may qualify you.

Question 6

Can I join more than one business?

Accepted Answer

Yes. You can follow and engage with as many CustomersEdge businesses as you like from a single account.

Question 7

Can I leave a business at any time?

Accepted Answer

Yes. You can stop following a business whenever you choose. Your account stays yours, and your relationships with other businesses are unaffected.

Question 8

Can I control notifications?

Accepted Answer

Yes. You control what you hear about and how often. Notification preferences can be adjusted for each business you follow.

Question 9

Are my comments and feedback public?

Accepted Answer

No. CustomersEdge is built around private feedback, not public reviews. Businesses learn directly from their customers without every interaction turning into a public rating.

Question 10

Will my information be sold or shared?

Accepted Answer

No. We do not sell customer information. You stay in control of your participation and communication preferences.

Question 11

How is CustomersEdge different from social media and review sites?

Accepted Answer

Social platforms and review sites are built for public conversations and star ratings. CustomersEdge is built for ongoing relationships — a private space where feedback, ideas, and thanks flow both ways between customers and the businesses they support.

Question 12

Why should my business join CustomersEdge?

Accepted Answer

CustomersEdge is a community of businesses committed to delivering better customer experiences. Joining gives you a structured way to ask, "How can we do better?" — building loyalty, referrals, reputation, and a clearer understanding of your customers that transactional programs alone cannot deliver.

Question 13

How does CustomersEdge help businesses grow?

Accepted Answer

Growth follows when customers feel heard. CustomersEdge helps you gather honest feedback, act on customer ideas, thank people for contributing, strengthen your reputation, retain more customers, and generate word-of-mouth from people who are genuinely invested in your success.

Question 14

Can we use CustomersEdge alongside our existing loyalty program?

Accepted Answer

Yes. CustomersEdge complements loyalty programs rather than replacing them. Keep rewarding transactions the way you do today, and use CustomersEdge to build the ongoing relationship, feedback loop, and customer insights around them.

Question 15

How is CustomersEdge different from a loyalty program?

Accepted Answer

Loyalty programs mainly reward transactions. CustomersEdge focuses on the relationship — feedback, ideas, recognition, and thanks — so you're building customer commitment, not just repeat purchases.

Question 16

How is CustomersEdge different from surveys and public reviews?

Accepted Answer

Surveys are one-off snapshots. Review sites are public scoreboards. CustomersEdge is an ongoing, private channel between you and your customers — continuous insights and dialogue you can actually act on, without your relationship playing out in front of strangers.

Question 17

How much time does it take to manage?

Accepted Answer

Start simple and expand over time. CustomersEdge is designed so you can engage customers and act on insights without adding a heavy administrative load.

Question 18

How quickly can we get started?

Accepted Answer

Most businesses can create a listing and begin engaging customers within minutes. Additional tools and programs can be added as your needs grow.

Question 19

Is any special hardware or equipment required?

Accepted Answer

No. CustomersEdge runs in the browser and on mobile devices. There's nothing to install at your location and no special equipment to buy.

Question 20

What does it cost?

Accepted Answer

You can start with a Presence plan and unlock additional tools as your customer base and business grow. Visit the Pricing page for current plans and details.

Question 21

Is there a long-term contract?

Accepted Answer

No. Plans are flexible with no long-term commitment required.

Question 22

Can multiple locations participate?

Accepted Answer

Yes. CustomersEdge scales from a single storefront to larger multi-location organizations, with tools designed for both.

Question 23

Who controls how customers are thanked and rewarded?

Accepted Answer

You do. CustomersEdge provides the tools, and you decide how to recognize, thank, reward, and engage your customers.

Question 24

What happens if we cancel?

Accepted Answer

You can cancel at any time. Your public listing is removed, and you're free to export or wind down your customer communications. Customers keep their own accounts and can continue to follow other businesses on CustomersEdge.

Question 25

If CustomersEdge is hosted by Lovable, will my personal contact information remain private from visitors, customers, and businesses? Is there anything I need to configure to ensure my ownership information is not publicly exposed?

Accepted Answer

Yes. Hosting on Lovable does not expose your personal contact information to visitors, customers, or other businesses. Only the public business profile details you choose to publish — such as your business name, logo, description, service area, and any contact methods you intentionally add — are visible on your public page. Account-level details like the owner's name, email, phone number, and billing information are stored privately and are never displayed on public pages or shared with customers or other businesses. To keep ownership information private, simply avoid entering personal contact details into public-facing fields on your Business Profile; use a business email, phone number, and address in those fields instead. You can review and update what's public at any time from your Business Profile settings.

FAQ

Questions, Answered.

Customer Questions

Business Questions

Still have questions?